Telecommunications is just one of the means by which people communicate and, as such, we need to look at telecommunications and any other communications technologies within the wider context of human communication activity. Early findings show that many people are uneasy and even fearful of information technology by avoiding it or by using it in minimal ways.

　　To obtain this type of data we have spent time with individuals, watching how they communicate where they get confused, what they dont understand and the many mistakes they make. You can do this type of research yourself in an informal way. Just watch someone at the desk next to you trying to use a phone or trying to fill in a form. What you will quickly notice about people on the phone is that they use very few of the buttons available on the keypad, and they get quite anxious if they have to use any buttons outside their normal ones. Most will not use the instruction book, and those that do will not necessarily have a rewarding experience. Watch someone fill out a form--a good meaty one such as an application form or a tax form--and you will see a similar pattern of distressed behavior.

　　The simple fact we can all observe from how people use these ordinary instruments of everyday communication is how messy, uncertain and confusing the experience can be. Now multiply these individual close encounters of the communicative kind to take account of the full range you may experience in a single day, from getting up in the morning until you go to bed at night and the world takes on a slightly different appearance.

　　Even watching television which for many provides an antidote to the daily confusion is itself fraught with a kind of low level confusion. For example, if you ring people up five minutes after the evening news has finished and ask them what the news was about, many cannot remember, and those who do remember get some of it wrong.

　　One of the reasons why this obvious confusion gone unnoticed is because communication is a word we associate with success, and therefore we expect the process to work effectively most of the time. To suggest otherwise is to challenge one of our societys most deeply held beliefs.

　　57. How do scientists know many people are uneasy about information technology?

　　A) By asking people to answer questions orally.

　　B) By asking people to fill in various question forms.

　　C) By making people use instruments of everyday communication.

　　D) By watching people using information technology.

　　58. Which of the following about reading the instruction book is TRUE?

　　A) Those who read it benefit a great deal.

　　B) Generally, it is poorly written.

　　C) Generally, it is too long to read.

　　D) Most people do not refer themselves to it.

　　59. The writer includes the example of watching TV in Paragraph 4 for the purpose of ______.

　　A) illustrating that watching TV itself is a source of low-level confusion

　　B) recommending that watching TV is an antidote to removing confusion

　　C) indicating that TV viewers cannot remember all its programs

　　D) supporting the view that all people poor and rich, enjoy watching TV

　　60. What does the last paragraph want to indicate?

　　A) The kinds of confusion gone unnoticed.

　　B) What makes some confusion go unnoticed.

　　C) The contents of confusion gone unnoticed.

　　D) The people with some confusion gone unnoticed.

　　61. What conclusion about new technology can you obtain from this passage?

　　A) It takes time to get familiar with new technology.

　　B) New technology is developing rapidly.

　　C) Not everybody likes new technology.

　　D) People take a positive attitude toward new technology.

　　參考答案與解析：

　　57--61 DDABD

　　57.細節題。文章第二段提到To obtain this type of data we have spent time with individuals，watching how they communicate where they get confused，what they dont understand and the many mistakes they make.只要觀察他們就可以獲得數據。作者接著舉例：Just watch someone at the desk next to you trying to use a phone or trying to fill in a form.可以觀察他們如何使用電話，如何填寫表格。因此，選項D通過觀察人們如何使用信息技術了解人們對信息技術的態度是正確答案。

　　58.細節題。由第二段倒數第二句Most will not use the instruction book，and those that do will not necessarily have a rewarding experience.可知大多數人都不看說明書，那些看說明書的人電不一定能得到有益的幫助。因此正確答案為D項。

　　59.細節題。由第四段段首主題句Even watching television which for many provides an antidote to the daily confusion is itself fraught with a kind of low level confusion.可知哪怕是看電視被很多人看作是消除日常信息混亂的方法，其本身也充斥著一種程度較低的信息混亂。緊接著作者以看電視資訊為例，指出人們看電視也不能獲得準確全面的信息。可見，此例是為了闡釋段首主題句的。因此正確答案為A項。

　　60.細節推斷題。最后一段作者指出這種明顯的信息混亂沒有引起人們注意的原因是人們總把communication和成功聯系在一起。人們總是期待這個過程是成功的，否則就是挑戰人們所深信不疑的信念。可見最后一段是在分析原因，正確答案為B項。

　　61.推斷題。最后一段作者提到人們總是把新技術和成功相聯系。人們期待這個過程成功，對此深信不疑。由此可見，盡管有混亂和迷惑，人們對新技術的態度是積極的、客觀的。故正確答案為D項。

　　Telecommunications is just one of the means by which people communicate and, as such, we need to look at telecommunications and any other communications technologies within the wider context of human communication activity. Early findings show that many people are uneasy and even fearful of information technology by avoiding it or by using it in minimal ways.

　　To obtain this type of data we have spent time with individuals, watching how they communicate where they get confused, what they dont understand and the many mistakes they make. You can do this type of research yourself in an informal way. Just watch someone at the desk next to you trying to use a phone or trying to fill in a form. What you will quickly notice about people on the phone is that they use very few of the buttons available on the keypad, and they get quite anxious if they have to use any buttons outside their normal ones. Most will not use the instruction book, and those that do will not necessarily have a rewarding experience. Watch someone fill out a form--a good meaty one such as an application form or a tax form--and you will see a similar pattern of distressed behavior.

　　The simple fact we can all observe from how people use these ordinary instruments of everyday communication is how messy, uncertain and confusing the experience can be. Now multiply these individual close encounters of the communicative kind to take account of the full range you may experience in a single day, from getting up in the morning until you go to bed at night and the world takes on a slightly different appearance.

　　Even watching television which for many provides an antidote to the daily confusion is itself fraught with a kind of low level confusion. For example, if you ring people up five minutes after the evening news has finished and ask them what the news was about, many cannot remember, and those who do remember get some of it wrong.

　　One of the reasons why this obvious confusion gone unnoticed is because communication is a word we associate with success, and therefore we expect the process to work effectively most of the time. To suggest otherwise is to challenge one of our societys most deeply held beliefs.

　　57. How do scientists know many people are uneasy about information technology?

　　A) By asking people to answer questions orally.

　　B) By asking people to fill in various question forms.

　　C) By making people use instruments of everyday communication.

　　D) By watching people using information technology.

　　58. Which of the following about reading the instruction book is TRUE?

　　A) Those who read it benefit a great deal.

　　B) Generally, it is poorly written.

　　C) Generally, it is too long to read.

　　D) Most people do not refer themselves to it.

　　59. The writer includes the example of watching TV in Paragraph 4 for the purpose of ______.

　　A) illustrating that watching TV itself is a source of low-level confusion

　　B) recommending that watching TV is an antidote to removing confusion

　　C) indicating that TV viewers cannot remember all its programs

　　D) supporting the view that all people poor and rich, enjoy watching TV

　　60. What does the last paragraph want to indicate?

　　A) The kinds of confusion gone unnoticed.

　　B) What makes some confusion go unnoticed.

　　C) The contents of confusion gone unnoticed.

　　D) The people with some confusion gone unnoticed.

　　61. What conclusion about new technology can you obtain from this passage?

　　A) It takes time to get familiar with new technology.

　　B) New technology is developing rapidly.

　　C) Not everybody likes new technology.

　　D) People take a positive attitude toward new technology.

　　參考答案與解析：

　　57--61 DDABD

　　57.細節題。文章第二段提到To obtain this type of data we have spent time with individuals，watching how they communicate where they get confused，what they dont understand and the many mistakes they make.只要觀察他們就可以獲得數據。作者接著舉例：Just watch someone at the desk next to you trying to use a phone or trying to fill in a form.可以觀察他們如何使用電話，如何填寫表格。因此，選項D通過觀察人們如何使用信息技術了解人們對信息技術的態度是正確答案。

　　58.細節題。由第二段倒數第二句Most will not use the instruction book，and those that do will not necessarily have a rewarding experience.可知大多數人都不看說明書，那些看說明書的人電不一定能得到有益的幫助。因此正確答案為D項。

　　59.細節題。由第四段段首主題句Even watching television which for many provides an antidote to the daily confusion is itself fraught with a kind of low level confusion.可知哪怕是看電視被很多人看作是消除日常信息混亂的方法，其本身也充斥著一種程度較低的信息混亂。緊接著作者以看電視資訊為例，指出人們看電視也不能獲得準確全面的信息。可見，此例是為了闡釋段首主題句的。因此正確答案為A項。

　　60.細節推斷題。最后一段作者指出這種明顯的信息混亂沒有引起人們注意的原因是人們總把communication和成功聯系在一起。人們總是期待這個過程是成功的，否則就是挑戰人們所深信不疑的信念。可見最后一段是在分析原因，正確答案為B項。

　　61.推斷題。最后一段作者提到人們總是把新技術和成功相聯系。人們期待這個過程成功，對此深信不疑。由此可見，盡管有混亂和迷惑，人們對新技術的態度是積極的、客觀的。故正確答案為D項。